Privacy Policy
We never rent or sell personal information. We do not submit your information to any Third Party organization. Information stored is for use within the strict confines of E-menities.com for customer contact, order placement, and warranty information.
Once a customer places an order, the designated manufacturer requires basic contact information including address and telephone for warranty and shipping purposes. This information must be transferred for compliance purposes. E-menities.com only transfers contact information to designated manufacturers. Email addresses are never transferred without the customer’s explicit request.
Cookies
1.We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.
2.We use cookies for advertisement and marketing purposes. We also use cookies to identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all.
How Your Information is Used
The information you provide is used to process transactions, send periodic emails and improve the service we provide. We do share your information with trusted third parties who assist us in operating our website, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.
Security
We maintain security measures to protect your personal information from unauthorized access, misuse or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.
We do not send spam email. If you are subscribed to our email newsletter service and desire to unsubscribe please click unsubscribe on the email, reply “Unsubscribe”. If this doesn’t work for you, please call us to be removed from any further solicitations.
Shipping & Returns
We ship playground equipment to many parts of the world. As such, this offers us a variety of shipping options to get your product delivered to you quickly and intact.
Shipping
We source a large array of carriers in getting your products to you. The following are the options we offer:
Freight
Commercial trucking companies(YRC, SAIA, Estes, & more)-Applies to long pallets of playground equipment
Our own trucks *MOST COMMON WITH INSTALLATION:
Our installers coordinate closely with our drivers to assure that equipment is delivered timely and properly and that any discrepancies are identified immediately.
- Dry van most common for deliveries only (18 wheeler)
- Flatbed for specific shipments (shades & shelters)
- Products usually arrive 3-7 days from the day of departure
UPS Ground, FedEx, USPS:
- Most swing parts such as seats and hardware
- Some spring bouncers depending on quantity
- Will not accept larger items such as full swings
Customer Pickup
We allow customers to utilize their own shipping company if requested
Lead Times
Shipping times vary from 48 hrs. to 8 weeks, depending on the product. We do our best to estimate shipping times at the time when you place an order and you’ll be told by your consultant the expected lead time. Many commercial items are made to order. Manufacturers cannot stock equipment, mainly due to the number of custom color variations and optional components available.
Returns Policy
You may return most new, unopened items within 30 days of delivery for any reason. Please do not ship any materials back without Return Material Authorization (RMA). Anything received without an RMA is returned to sender at sender’s expense. Some items described below may not be returned under any circumstance.
A minimum 25% restocking fee will be charged on any order cancelled after approval. The manufacturer upon arrival of the returned goods determines this amount. The party returning the merchandise must pay the freight to return it back. The item(s) must return in saleable condition. Freight charges to and from your locations are non-refundable. When we make mistakes, we pay the return shipping costs.
Unloading:
With freight, it is the truck driver’s responsibility to move the freight to the back of the truck but not to off-load the item(s). Some services such as lift-gate and inside delivery may be available at an additional charge. These special services must be requested before shipment to avoid incurring re-delivery charges.
Damages & Shortages:
You are responsible to count the freight and note any and all shortages on the delivery receipt if no installation is included. All damages to packing must be noted on the delivery receipt with a brief description. These notes must be made before signing the receipt. If equipment is missing from your order or damaged and not noted on the delivery receipt, please call us within 24 hours so we may try to assist in finding the missing items or filing a concealed damage claim on your behalf. The trucking company is only liable for your goods if noted on the delivery receipt.
Special Note:
If you do not sign the delivery receipt short or damaged when the condition exists, we cannot file a claim, and the replacement items become your financial responsibility.
Refunds:
You should expect to receive a refund within four weeks of product return.
Non-Returnable Products (not returnable for any refund):
- Installed playground equipment
- Shade equipment
- Any surface including and not limited to poured-in-place, rubber mulch, rubber tiles, and wood fiber
- Damaged or defective products that have been replaced at no cost
- Equipment returned more than 30 days after delivery of the equipment
- Items returned without Return Material Authorization
- Any product returned freight collect
- Products that did not exceed $50.00
- Promotional or free items